GET TO KNOW THE TEAM MAKING WAVES
THE FORMULATION
We are a Digital Customer Experience Delivery Agency that is positively disrupting the traditional customer contact centre model.
Neos Wave was formed through the collaboration of Graham Ede and Maria McCann. Respected industry experts, both identified the need for a different contact centre model based on continual CX improvement, increased self-service combined with efficient tools and technology to deliver repeated outstanding customer care for clients.
Neos Wave is a purpose-built group with 50 years’ of CX Experience; 5 years’ Digital Experience and 15 Years’ Technology experience.
The group brings together creative minds, customer journey experts, technology wizards and CX mavericks to transform the digital customer experience ecosystem.
Combining the best of automation and tailored, integrated expertise with a vibrant ecosystem of customer experience and digital innovators - delivering better, faster, and more enduring outcomes.
THE CORE TEAM
An adventurous and experienced CEO, accomplished in helping clients achieve rapid growth in challenging macro-economic conditions.
Building from scratch a pioneering multichannel contact centre business and rapidly growing it to an award-winning 350-seat operation, Graham has developed transformational CX programmes for a wide range of UK and Global brands.
A sailing enthusiast who is always up for a game of 5-a-side football.
Inventive and deeply passionate about driving change within the Customer Service arena, Graham is responsible for running the Neos Wave business.
GRAHAM EDE
THE "BOSS"
THE "BOSS"
GRAHAM EDE
ANDREW JOHNSON
THE "RAINMAKER"
A direct marketing expert with nearly 30 years of experience in successfully promoting CX products and services. Andrew has effected rapid turnover growth for both blue-chip organisations and customer communication agencies, within corporate and strategic business development roles held.
Andrew has also helped both technology and business startups achieve rapid growth within the shortest timeframes.
An ardent observer of CX industry trends and fervent on the need for brands to deliver the best customer experience possible.
A film and music buff and multiple pub quiz champion.
Andrew is responsible for reaching out to brands that need our help.
A direct marketing expert with nearly 30 years of experience in successfully promoting CX products and services. Andrew has effected rapid turnover growth for both blue-chip organisations and customer communication agencies, within corporate and strategic business development roles held.
Andrew has also helped both technology and business startups achieve rapid growth within the shortest timeframes.
An ardent observer of CX industry trends and fervent on the need for brands to deliver the best customer experience possible.
A film and music buff and multiple pub quiz champion.
Andrew is responsible for reaching out to brands that need our help.
ANDREW JOHNSON
THE "RAINMAKER"
KURTIS
TOURNAY-
GODFREY
THE "CONSUMER
OBSESSIVE"
With experience in Retail and Luxury Service, from working for one of the highest awarded department stores in the world, housing over 2000 luxury brands, now based in Milan, working "Hands on" with our luxury fashion clients.
Cat person, avid reader & makes a mean martini.
Our Client champion, ensuring customer success aligns closely with customer support to take customer satisfaction to the next level!
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CHRIS DAVIS
THE "BIG CHANGE
GUY"
Chris' specialist areas of expertise include building and maintaining excellent stakeholder relationships, communicating at all levels within an organisation, and enhancement of company culture and quality of colleague engagement.
With over 20 years experience specifically within contact centres, both in-house and outsourced, in both B2B and B2C environments.
Chris has 5 years specifically involved in global, multi-lingual, multi-channel contact centre businesses, involving complex case handling and intricate levels of technical support.
With experience in Retail and Luxury Service, from working for one of the highest awarded department stores in the world, housing over 2000 luxury brands, now based in Milan, working "Hands on" with our luxury fashion clients.
Cat person, avid reader & makes a mean martini.
Our Client champion, ensuring customer success aligns closely with customer support to take customer satisfaction to the next level!
KURTIS
TOURNAY-GODFREY
THE "CLIENT MIND READER"
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Chris' specialist areas of expertise include building and maintaining excellent stakeholder relationships, communicating at all levels within an organisation, and enhancement of company culture and quality of colleague engagement.
With over 20 years experience specifically within contact centres, both in-house and outsourced, in both B2B and B2C environments.
Chris has 5 years specifically involved in global, multi-lingual, multi-channel contact centre businesses, involving complex case handling and intricate levels of technical support.
CHRIS DAVIS
THE "BIG CHANGE GUY"
Leading global practitioner in digital customer experience. Contact centre leader obsessed with efficiency & self-fulfilling teams.
Mum, gamer, epicurean
(not necessarily in that order).
Makes sure we improve access to customer service for all businesses that want it.
MARIA MCCANN
THE "OTHER BOSS"
MARIA MCCANN
THE "OTHER BOSS"
Leading global practitioner in digital customer experience. Contact centre leader obsessed with efficiency & self-fulfilling teams.
Mum, gamer, epicurean (not necessarily in that order).
Makes sure we improve access to customer service for all businesses that want it.
With over 15 years in CX, service improvement & project management, Charli has an exemplary track record in delivering a wide range of services for clients across an eclectic range of sectors.
From retail, housing and tech through to music and finance, Charli is experienced and most importantly, adaptable.
A moss lover, hockey player & tinkerer of all things homemade.
Charli makes sure our clients get what they need (which could be different to what they want!) to serve their customers better & more efficiently.
CHARLI MAULSON
THE "SWISS ARMY KNIFE"
CHARLI MAULSON
THE "PROBLEM SOLVER"
With over 15 years in CX, service improvement & project management, Charli has an exemplary track record in delivering a wide range of services for clients across an eclectic range of sectors.
From retail, housing and tech through to music and finance, Charli is experienced and most importantly, adaptable.
A moss lover, hockey player & tinkerer of all things homemade.
Charli makes sure our clients get what they need (which could be different to what they want!) to serve their customers better & more efficiently.
With over 20 years experience in commercial roles, Dan specialises in helping organisations to integrate new technologies into their existing customer journey.
From product discovery through to support and retention, Dan’s focus is on reducing both effort and cost across all of the customer touch points to help companies become technology leaders whilst quickly realising return on their investment.
Adventurist & 50% Viking, can be found using: Head for thinking / Feet for dancing
DAN KURK
THE "FUTURIST"
DAN KURK
THE "FUTURIST"
With over 20 years experience in commercial roles, Dan specialises in helping organisations to integrate new technologies into their existing customer journey.
From product discovery through to support and retention, Dan’s focus is on reducing both effort and cost across all of the customer touch points to help companies become technology leaders whilst quickly realising return on their investment.
Adventurist & 50% Viking, can be found using: Head for thinking / Feet for dancing
Statistician with over 15 years experience analysing data and providing predictions on Customer Contact.
More stuff about Ed on its way!
ED ALCOCK
THE "NUMBERS"
ED ALCOCK
THE "NUMBERS"
Statistician with over 15 years experience analysing data and providing predictions on Customer Contact.
More stuff about Ed on its way!
An adventurous and experienced CEO, accomplished in helping clients achieve rapid growth in challenging macro-economic conditions.
Building from scratch a pioneering multichannel contact centre business and rapidly growing it to an award-winning 350-seat operation, Graham has developed transformational CX programmes for a wide range of UK and Global brands.
A sailing enthusiast who is always up for a game of 5-a-side football.
Inventive and deeply passionate about driving change within the Customer Service arena, Graham is responsible for running the Neos Wave business.
FOUR PRINCIPLES THAT GUIDE US IN OUR BUSINESS...
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