Meet our people
Dive into the expertise of our team at Neos Wave, where collective experience spans decades and expertise runs deep. With a wealth of knowledge exceeding 100 years in Customer Experience (CX), we ensure our strategies are not just proven but transformative.
Graham Ede
A seasoned entrepreneur and investor with a proven track record in executive leadership, specialising in driving organisational growth. With extensive experience as a CEO, he has been instrumental in pioneering advancements within the Automotive CRM and Customer Service sectors. Graham oversees the strategic operations of the business with a steadfast commitment to excellence and innovation.
Co-Founder
A seasoned entrepreneur and investor with a proven track record in executive leadership, specialising in driving organisational growth. With extensive experience as a CEO, he has been instrumental in pioneering advancements within the Automotive CRM and Customer Service sectors. Graham oversees the strategic operations of the business with a steadfast commitment to excellence and innovation.
Maria McCann
A renowned global expert in digital customer experience, with a distinguished career marked by leadership in optimising contact centre efficiency and fostering self-fulfilling teams. Maria is dedicated to ensuring enhanced access to customer service for businesses of all scales seeking to elevate their customer engagement strategies. Her commitment to excellence and accessibility drives the continuous improvement initiatives at our organisation.
Co-Founder
A renowned global expert in digital customer experience, with a distinguished career marked by leadership in optimising contact centre efficiency and fostering self-fulfilling teams. Maria is dedicated to ensuring enhanced access to customer service for businesses of all scales seeking to elevate their customer engagement strategies. Her commitment to excellence and accessibility drives the continuous improvement initiatives at our organisation.
Ellie Harley
Brings over a decade of insightful experience as a dedicated public servant. With a keen interest in trend spotting and human behaviour, Ellie possesses a deep understanding of organisational dynamics and employee engagement. She plays a pivotal role in talent acquisition from diverse global pools and serves as a strategic resource in human resources management for the team. Ellie's expertise and attentive approach foster a supportive and cohesive work environment, contributing to the success and well-being of our organisation.
Solutions Consultant
Brings over a decade of insightful experience as a dedicated public servant. With a keen interest in trend spotting and human behaviour, Ellie possesses a deep understanding of organisational dynamics and employee engagement. She plays a pivotal role in talent acquisition from diverse global pools and serves as a strategic resource in human resources management for the team. Ellie's expertise and attentive approach foster a supportive and cohesive work environment, contributing to the success and well-being of our organisation.
Charli Maulson
A distinguished track record of successfully delivering an extensive array of CX services and products tailored for clients. Charli is committed to ensuring that our clients receive comprehensive support to enhance their ability to serve customers with greater efficiency and effectiveness. Her expertise in design and solution development is instrumental in driving our organisation's commitment to delivering exceptional CX outcomes.
Head of Design & Solutions
A distinguished track record of successfully delivering an extensive array of CX services and products tailored for clients. Charli is committed to ensuring that our clients receive comprehensive support to enhance their ability to serve customers with greater efficiency and effectiveness. Her expertise in design and solution development is instrumental in driving our organisation's commitment to delivering exceptional CX outcomes.
Kurtis Tournay-Godfrey
Brings a wealth of expertise as a seasoned professional in retail and luxury services. With a distinguished career that includes tenure at one of the world's premier department stores, Kurtis is currently based in Milan, where he actively collaborates with our luxury fashion clients in a hands-on capacity. Kurtis serves as our esteemed client champion, dedicated to ensuring that customer success aligns closely with comprehensive customer support strategies. His commitment to elevating customer satisfaction to new heights is integral to our mission of delivering unparalleled service excellence.
Contact Centre Consultant
Brings a wealth of expertise as a seasoned professional in retail and luxury services. With a distinguished career that includes tenure at one of the world's premier department stores, Kurtis is currently based in Milan, where he actively collaborates with our luxury fashion clients in a hands-on capacity. Kurtis serves as our esteemed client champion, dedicated to ensuring that customer success aligns closely with comprehensive customer support strategies. His commitment to elevating customer satisfaction to new heights is integral to our mission of delivering unparalleled service excellence.
Francesca Verdecchia
Brings extensive experience from the e-commerce industry, with a primary focus on customer service operations. Her tenure as a customer service agent has provided her with valuable insights into common pitfalls encountered by companies in their customer service endeavours. Francesca leverages her expertise to assist our clients in optimising their customer service efficiency. With a keen emphasis on clarity and precision, she ensures that our clients provide their customers with comprehensive and easily accessible information, thereby enhancing overall customer satisfaction and retention.
Solutions Consultant
Brings extensive experience from the e-commerce industry, with a primary focus on customer service operations. Her tenure as a customer service agent has provided her with valuable insights into common pitfalls encountered by companies in their customer service endeavours. Francesca leverages her expertise to assist our clients in optimising their customer service efficiency. With a keen emphasis on clarity and precision, she ensures that our clients provide their customers with comprehensive and easily accessible information, thereby enhancing overall customer satisfaction and retention.
