SUPPORTING YOUR PRIVATE EQUITY FIRM TO GET THE BEST CUSTOMER CARE FOR YOUR INVESTMENT
Since 2011 tech startups and scaleups have collectively raised £37b in announced equity funding. Whilst investment activity has recently slowed the best and brightest startups have still secured some large sums of money.
But despite their fundraising success, new startups face many pressures and it is easy for both them and their PE (Private Equity) backers to neglect customer service as well as the wider scope of delivering a great customer experience.
Neos Wave has a wealth of experience in working with PE Firms to provide 21st-century customer care for their tech startup investments. We know how vital it is that your startup investment delivers a great customer service experience. Providing anything less from the get-go will have a detrimental effect on the startup’s brand and ultimately its future sales and growth.
HOW WE CAN HELP YOUR BIZ
We have a rich track record of designing and implementing digitally native, 21st Century customer care delivery programmes. Using flexible, agile technology that will enable your startup investment to deliver an unrivalled multi-channel customer experience. The curated application of agile technologies underpins what we do. We work with PE Firms to deliver success based on flexibility and adaptiveness.
LIKE TECH STARTUPS, WE WERE ALSO "BORN DIGITAL"
While it’s important not to overspend as a startup, or to delay the introduction of customer service capabilities, it’s also important to avoid investments that need to be ‘thrown away’ as your startup investment experiences growth. So, while your startup investment’s customer service setup might start small, our programmes are designed to ensure scalability as the business grows - without resulting in a linear increase in our operating cost.
DELIVERING LOWER OPERATING COST MODELS WITH SCALABILITY
We also support PE Firms that have made investments in established Retailers with legacy systems who need to digitally transform, in a rapid fashion.
We are not stuck with legacy technology.
Our team can perform an initial audit of your retail investment’s customer care capability, delivery & include a map of the existing customer journey. Pinpointing areas where improvements can be made, delivering valuable insight to help identify and engineer out unnecessary and repetitive customer contact.
Audits can be conducted at either company or the ‘Group’ level. From here, the curated application of agile technologies underpins what we do; enabling your investments to deliver an unrivalled multi-channel customer experience.
TRANSFORMING LEGACY RETAIL COMPANY INVESTMENTS
MAKE OR BREAK
Whether a startup or an established retailer the stories told by and the recommendations offered from early-adopter customers form a big part of the initial marketing efforts. Neos Wave’s designed customer service set up will enable your startup and retail company investments to sell more product(s).
CUSTOMER EXPERIENCE CAN MAKE OR BREAK ANY COMPANY