WE CAN DIAGNOSE YOUR HELP CENTRE
*Not our actual machine - obviously!
We've created a customer experience version of the Turing machine!
Push your business help centre through our diagnosis tool and see where you could make tweaks to help serve your customers more efficiently.
fill in your details & hit submit - that's it!
Sound too good to be true? It's really not.
There's no strings attached, no cost involved and no hidden conditions.
We'll do your diagnosis and then send the analysis to you via email within 72 hours - piece of cake!
WANT TO KNOW A BIT MORE?
WHAT DOES IT TELL YOU?
We’ll give you our top tips to improve how easy it is for your customers to access and action self-help, as well as alignment with your brand and UX so you can see how seamless the experience is for your customers.
We'll also tell you which of your FAQs are the easiest and most difficult for the average customer to understand!
HOW DOES IT WORK?
Provide us with a couple of details about your business help centre. We'll plug them into our diagnostic tool which will be compared to a set of global best practices and sector specifics.
WHAT IS A HELP CENTRE DIAGNOSTIC?
Help centres are a key part of any successful customer service strategy. Get it right and they can save the business money, while keeping customers happy!
Our help centre diagnostic will analyse your help centre against best practices, tell you how you're stacking up and provide some insights on areas for improvement.
NO. OF BRANDS THAT HAVE USED OUR DIAGNOSTIC TOOL SO FAR...
Ready to get yours now?
Go on, head back up to get that form filled in.