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OUR SERVICE HUBS
With our functions split between our two service hubs that replace your standard offerings you get from standard outsourcers and consultancies, remember, if you don't see something you need, or want to mix up some of the ingredients, we love collaborating on whisking up a new recipe to get you what you need.
SERVICE DELIVERY HUB
(Our version of outsourcing)
Delivering high quality & efficient customer services across multiple time zones, languages & channels.
Hub's purpose
some ingredients the hub has on offer
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Luxury clienteling
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Failure management queries
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Community management
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2nd line & escalations
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Supporting internal CS teams
SERVICE IMPROVEMENTS HUB
(Our version of consulting)
Delivering successful bespoke projects across multiple sectors for clients from start-ups to global brands.
Hub's purpose
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Service strategy & benchmarking
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Self-service, Help Centre & Knowledge base
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Contact reduction, Process automation
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Customer service training
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Interim management
some ingredients the hub has on offer
ADDITIONAL INGREDIENTS ON OFFER...
Along with our specialist hubs, we also have our partners that bring additional or specialist ingredients that when blended in with our menu, can bring a dimension that could meet your tastes even more.
Our partnerships are built on years of successful delivery for clients and, well...we just really enjoy working together!
scalable customer support
subject expertise
CRM
Psychology & learning
Social Media
Supply chain
UK site that's scalable to 1000 seats and is PCISS & FCA regulated
technology
Blockchain & AI
Software Dev House
Data Science
Are you interested in collaborating with us and becoming part of our ingredients? Give us a shout!
STILL WONDERING WHAT MAKES US DIFFERENT?
Not only is it what we have on offer to you, it's also in how we deliver. We do this through our own simple delivery model that allows you to keep control at all times, not wondering if something will be sprung upon you that you have to run with. Plus... knowing that we have your backs!
THE NEOS WAVE DELIVERY MODEL...
Diagnose the right problems & work with you on the right solutions
DISCOVERY
Understand your brand to deliver what we promise at your pace & budget
BRAND IMMERSION
DELIVERY
CALIBRATE
ADJUST
Utilising our best suited service hub to deliver your needs
Using agile methods so clients benefit from our flexible approach to change
ALL THIS TOPPED OFF WITH BEING DRENCHED IN OUR VALUES
neos wave values
We've done the hard work & will bring you all the experience and expertise from all our team that together are built around our core values that are immersed in everything we do.
DIRECTIONS
PREP TIME
COOK TIME
INGREDIENTS
With over 25+ years of experience in leading global, complex CS operations & strategies, we're prepared and ready to get cracking with you.
With our flexible style, we can adapt your project delivery time based around your needs & what you're comfortable with.
curious
Connect well with change & experiment with ideas.
energetic
Abundant in wellbeing. Ability to pick up the pace or slow down with ease.
precise
Work with loyalty & care. Quality is our hallmark. Our reputation means everything.
Logical, sensible and avoid hubris
pragmatic
OUR VALUES
“ROSE TO THE TASK OF PULLING TOGETHER A SIZEABLE TEAM IN A SHORT SPACE OF TIME. FANTASTIC FROM THE GET-GO”
Chief Marketing Officer
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