OUR SERVICES WE HAVE ON OFFER ON OUR MENU

We have two key functions that will get your taste buds watering.

Take a look to see what takes your fancy, and if you don't see exactly what you're looking for we can always cook up something more to your taste.

Chef

OUR SERVICE HUBS

With our functions split between our two service hubs that replace your standard offerings you get from standard outsourcers and consultancies, remember, if you don't see something you need, or want to mix up some of the ingredients, we love collaborating on whisking up a new recipe to get you what you need.

Comic box upright left.png

SERVICE DELIVERY HUB

(Our version of outsourcing)

Delivering high quality & efficient customer services across multiple time zones, languages & channels.

Hub's purpose

Pop arrow_edited.png

some ingredients the hub has on offer

Pop arrow_edited.png
  • Luxury clienteling

  • Failure management queries

  • Community management

  • 2nd line & escalations

  • Supporting internal CS teams

Comic box upright right.png

SERVICE IMPROVEMENTS HUB

(Our version of consulting)

Delivering successful bespoke projects across multiple sectors for clients from start-ups to global brands.

Hub's purpose

Pop arrow_edited.png
  • Service strategy & benchmarking

  • Self-service, Help Centre & Knowledge base

  • Contact reduction, Process automation

  • Customer service training

  • Interim management

some ingredients the hub has on offer

Pop arrow_edited.png

ADDITIONAL INGREDIENTS ON OFFER...

Along with our specialist hubs, we also have our partners that bring additional or specialist ingredients that when blended in with our menu, can bring a dimension that could meet your tastes even more.

Our partnerships are built on years of successful delivery for clients and, well...we just really enjoy working together!

scalable customer support

subject expertise

CRM

Psychology & learning

Social Media

Supply chain

UK site that's scalable to 1000 seats and is PCISS & FCA regulated

technology

Blockchain & AI

Software Dev House

Data Science

Neos Wave partner ingredients pickles.png
Neos Wave partner ingredients salad.png
Neos Wave partnerships burger
Neos Wave partner ingredients cheese.png
Neos Wave partner left arrow.png
Neos Wave partner right arrow.png
Neos Wave partner down arrow
NW LOGO White.png

Are you interested in collaborating with us and becoming part of our ingredients? Give us a shout!

Pop arrow

STILL WONDERING WHAT MAKES US DIFFERENT?

Not only is it what we have on offer to you, it's also in how we deliver. We do this through our own simple delivery model that allows you to keep control at all times, not wondering if something will be sprung upon you that you have to run with. Plus... knowing that we have your backs!

THE NEOS WAVE DELIVERY MODEL...

Delivery model

Diagnose the right problems & work with you on the right solutions

DISCOVERY

Understand your brand to deliver what we promise at your pace & budget

BRAND IMMERSION

DELIVERY

CALIBRATE

ADJUST

Utilising our best suited service hub to deliver your needs

Using agile methods so clients benefit from our flexible approach to change

Neos Wave rolling pin.png
Neos Wave utensils.png
Neos Wave recipe book.png
Neos Wave garlic.png
Neos Wave onion.png
Neos Wave pepper.png
Neos Wave chilli.png

ALL THIS TOPPED OFF WITH BEING DRENCHED IN OUR VALUES

Sauce bottle explosion without hand.png

neos wave values

We've done the hard work & will bring you all the experience and expertise from all our team that together are built around our core values that are immersed in everything we do.

DIRECTIONS

PREP TIME

COOK TIME

INGREDIENTS

With over 25+ years of experience in leading global, complex CS operations & strategies, we're prepared and ready to get cracking with you.

With our flexible style, we can adapt your project delivery time based around your needs & what you're comfortable with.

curious

Connect well with change & experiment with ideas.

energetic

Abundant in wellbeing. Ability to pick up the pace or slow down with ease.

precise

Work with loyalty & care. Quality is our hallmark. Our reputation means everything.

Logical, sensible and avoid hubris

pragmatic

 
Testimonial strip.png

“ROSE TO THE TASK OF PULLING TOGETHER A SIZEABLE TEAM IN A SHORT SPACE OF TIME. FANTASTIC FROM THE GET-GO”

Chief Marketing Officer