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We have expert customer service solutions for high-volume periods

Sleigh Your
2024 Peak Season

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Free consultation

Need peak season guidance? Our experts are here to help.

We're offering free 30-minute consultations to discuss your customer service strategies and provide on-the-spot advice.

Let's work together to make your peak season a success.

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Our 2024
Peak
Programme
Services

Peak Readiness Audit

Evaluation of your contact forecast, customer touch points, and operational scaling.

£499 + VAT

Get started

Service Skills Training

Refresh your Agents' soft skills with specialist 'Omotenashi' training.(up to 20 Agents)

£999 + VAT

Get started

Overflow Support

100 hours of Agent support in any language or timezone.

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£1,499 + VAT

Get started

Enhanced
Self-Service

Reduce common queries with turnkey automations and Help Centre templates.

£2,999 + VAT

Get started

Digital Channel Expansion

Activate WhatsApp, Social Media, WebChat, and Webforms with smart routing.

£1,999 + VAT

Get started

Analytics and Insights

Implement our KPI framework to identify and communicate issues faster.

£999 + VAT

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Interim Management

100 hours of senior operational resources to coach and support your team.

£1,999 + VAT

Get started

Wellbeing Coaching

Virtual coaching for up to 100 staff to reduce burnout, absenteeism, and churn.

£1,999 + VAT

Get started

Peak Performance Power Pack

Elevate your customer service to new heights this peak season with our comprehensive bundle of expert services. The Peak Performance Power Pack is designed to give you a competitive edge, ensuring your team is fully equipped to handle the challenges of high-volume periods.

£8,999 + VAT

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Limited Offer

Don't miss this opportunity to transform your peak season operations. The Peak Performance Power Pack is available for a limited number of clients, ensuring personalised attention and optimal results.

Ready to power up your peak season? Book your free consultation now to learn how the Power Pack can revolutionise your customer service strategy.

Get started

Why you can trust us

+100

TRUSTED CLIENTS

+20

PEAK SEASONS MASTERED

99%

CLIENT RECOMMENDATION

+2M

CUSTOMERS SERVED

The Peak Season Challenge: Are You Prepared?

The golden quarter can make or break your year. As contact volumes surge and staff burnout looms, customer satisfaction and revenue are at risk. A reactive approach to customer service during this crucial time can damage your brand for years. But what if you could turn these challenges into opportunities? What if your team could not only survive but thrive, driving satisfaction and revenue to new heights? That's where Neos Wave comes in.

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